Earlier this year, AI Assistant’s automotive retail experts worked closely with the Steven Eagell team to understand the potential for deploying artificial intelligence (AI) into the business in the most effective way – highlighting support for the Sales Team as an important opportunity.
Specifically, this included an ambition to see how AI could help follow up overdue leads and reignite any lost sale opportunities, making AI Assistant’s AI-Powered Conversation Platform the clear choice.
This automated solution can initiate back and forth email conversations with customers on agreed topics – using AI to read and interpret every reply it gets before responding in a professional, on brand and human-like way.
At relevant points in the conversation, the AI Assistant can undertake a range of appropriate actions. This can include connecting the customer with a human member of the team, directing a customer to an online booking portal or setting a reminder to reconnect with the customer at an agreed future date.
When it comes to Lost Sale and Overdue opportunities, the fully automated AI Assistant platform is now checking Steven Eagell’s Keyloop dealer management system (DMS) every day to identify the right contacts and then engages with those customers via back-and-forth email conversations to see if they are interested in a new vehicle.
Every new lead is emailed straight to the Steven Eagell Sales Team for conversion and the DMS is updated in line with campaign activity – all with no human intervention.
Irfan Munir, Operations Director at Steven Eagell, is excited to see the impact AI will have on the business in the coming months: “This has been a truly collaborative process with AI Assistant to shape solutions that will help us unlock identified sales opportunities. This rollout will make us even more efficient and proactive - the solutions are already freeing up our Sales Teams to focus on converting profitable sales opportunities and our customers enjoy an even better experience from every enquiry.”
AI Assistant Director, Ritchie Kelk, added: “We’re delighted to be working with Steven Eagell and are now going full steam ahead with the project team to ensure implementation of all solutions runs as smoothly as possible. This intelligent automation will make a huge difference to a business of this size with so many potential sales out there for the team to convert. The customer service benefits, operational efficiencies and cost savings this approach provides will be transformational over the next 12 months and beyond.”
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If you’re looking to make rapid strides with AI and intelligent automation then contact the AI Assistant team via email using enquiries@ai-assistant.io or call us on 01488 757447.
